Senior Manager of Participants Support

Astana International Financial Centre Authority Казахстан, Астана, проспект Мангилик Ел, 55/18 2026-04-03 12:50:16
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Описание

Senior Manager of Participants Support plays a key role in supporting AIFC participants, strengthening the AIFC ecosystem, and ensuring a seamless experience throughout their journey. We are seeking a proactive, client‑oriented Senior Manager to support high‑priority participant cases, coordination efforts, community development initiatives, and data‑driven enhancement of the AIFC ecosystem.
Key Responsibilities:
  • Provide guidance to prospective and existing AIFC participants on registration, post‑registration processes, and regulatory requirements, focusing on strategic and high‑priority cases.
  • Facilitate communication between participants, internal departments, AFSA, and ecosystem partners to resolve inquiries effectively.
  • Support onboarding of strategically important clients, including coordination with Ancillary Service Providers (ASPs).
  • Strengthen the AIFC ecosystem through engagement with financial institutions, professional services firms, and ASP companies.
  • Contribute to AIFC ecosystem initiatives such as community events, educational sessions, and participant engagement activities.
  • Support the organization of the Annual AIFC Awards and other major ecosystem events.
  • Coordinate AIFC Participants Working Groups to enhance collaboration across the ecosystem.
  • Participate in developing ecosystem digital platforms by collecting business requirements and working with IT teams.
  • Collect and analyze feedback from participants and ASPs to support service improvements.
  • Represent AIFC at external events, conferences, and outreach activities.
  • Prepare analytical materials, presentations, and reports to support management decisions and ecosystem initiatives.
  • Collaborate with Marketing and Corporate Communications on informational and promotional content.
  • Support ecosystem development initiatives and partnerships with ecosystem stakeholders.
  • Ensure effective stakeholder engagement to enhance client experience and service delivery.
  • Perform other duties assigned by the Chief Client Officer to support departmental objectives.
Requirements:
  • Bachelor’s degree in Business Administration, Finance, Legal, Economics, or related fields; Master’s degree preferred.
  • Certifications in Compliance, Risk Management, Consulting, Finance, or AML are an advantage.
  • Up to 3 years of relevant experience in finance, consulting, or related fields.
  • Fluency in English, Russian, and Kazakh; Chinese preferred; additional languages an advantage.
  • Strong verbal communication and interpersonal skills.
  • Proficiency in Microsoft Office; experience with CRM or database systems.
  • Strong ability to work autonomously and meet deadlines.
  • Strong analytical, critical‑thinking, and problem‑solving skills.
  • Strong organizational and stakeholder management abilities.
  • High level of professionalism, integrity, and accountability.
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Карточка вакансии:

  • Должность Senior Manager of Participants Support
  • Размещено: 2026-04-03 12:50:16
  • Город Казахстан, Астана, проспект Мангилик Ел, 55/18
  • Зарплата:
  • Компания: Astana International Financial Centre Authority