Desktop Administrator/Application Support Manager

Astana International Financial Centre Authority Казахстан, Астана, проспект Мангилик Ел, 55/18 2026-04-03 15:31:45
Откликнуться на astana.hh.kz

Описание

We are looking for a proactive and technically skilled Manager (Desktop Administrator / Application Support) to join our IT Operations and Cyber Security team. This role plays a key part in ensuring stable operation of corporate information systems, providing high-quality desktop support, and contributing to smooth IT/Media support during corporate events. The ideal candidate is a detail-oriented professional with strong technical capabilities, a customer-first mindset, and the ability to work both independently and as part of a team.
Key Responsibilities:
  • Provide first-line and selected second-line technical support via phone, chat, remote tools, and in person.
  • Deliver full user support for desktop hardware, software, and corporate applications.
  • Administer user accounts in corporate systems (local and cloud).
  • Manage printers and multifunctional devices.
  • Provide IT/Media support for corporate events, including preparation and coordination.
  • Manage incidents and service requests in line with procedures and SLAs.
  • Handle daily service desk operations including incident and request management.
  • Maintain and update documentation for supported systems and processes.
  • Support knowledge base development and maintenance.
  • Collect technical requirements for IT procurement.
  • Assist with periodic IT-related payments.
  • Ensure confidentiality, safety, and proper documentation handling.
  • Comply with internal policies, regulations, and AIFC legislation.
  • Ensure service delivery meets operational requirements.
  • Perform additional duties assigned by the Line Manager or Chief Digital Officer.
Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree is an advantage).
  • Professional certifications such as ITIL, Microsoft, Cisco, or desktop administration are preferred.
  • Minimum 2 years of experience in IT operations, application support, or desktop/ system administration.
  • Strong experience in incident and problem management, system administration, and service delivery.
  • Hands-on experience with Microsoft 365, Active Directory, enterprise systems, cloud platforms, and basic networking.
  • Proficiency with Microsoft Office and ITSM tools (e.g., ServiceNow, Jira).
  • Ability to work independently, manage workload, and meet deadlines.
  • Strong communication, negotiation, and stakeholder management skills.
  • Analytical, critical thinking, and problem‑solving abilities with strong organizational and follow-up skills.
  • Language skills: English — fluent; Russian — fluent; Kazakh — fluent.
Откликнуться на astana.hh.kz

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Карточка вакансии:

  • Должность Desktop Administrator/Application Support Manager
  • Размещено: 2026-04-03 15:31:45
  • Город Казахстан, Астана, проспект Мангилик Ел, 55/18
  • Зарплата:
  • Компания: Astana International Financial Centre Authority