We are seeking a skilled and dedicated Senior Business Analyst to join our team and contribute to a major digital transformation initiative within the public sector. This project focuses on the development of a Unified Digital Platform, transitioning government workflows from a document-driven model to a data-driven operating model. The goal is to enhance operational efficiency, transparency, and overall value delivery for government institutions.

This role is focused on early-stage discovery and business process assessment. The selected candidate will be expected to work closely with operational stakeholders, uncover real process gaps, and structure fragmented workflows into clear AS-IS and TO-BE models.

Join our team in our well-equipped office in Astana.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements

• Develop detailed business and functional requirements, ensuring alignment with project goals

• Conduct data analysis to support decision-making and identify opportunities for process improvements

• Facilitate workshops and meetings with stakeholders to validate requirements and obtain feedback

• Work closely with development teams to ensure requirements are understood and implemented correctly

• Assist in the creation of user stories, use cases, and process flow diagrams

• Monitor project progress and provide regular updates to stakeholders and project managers

• Ensure compliance with regulatory and governance standards throughout the project lifecycle

• Provide ongoing support and training to stakeholders to ensure successful adoption of the new platform

• Lead AS-IS process discovery and stakeholder analysis across multiple departments

• Identify structural gaps, inefficiencies, and conflicting requirements in existing workflows

• Develop structured process models (BPMN L2/L3), stakeholder matrices, issue registers, and integration overviews

• Drive clarification in ambiguous or politically sensitive situations

• Proactively engage senior stakeholders and challenge assumptions where necessary

• Synthesize large volumes of fragmented information into clear, actionable artifacts

• Leverage AI tools to accelerate documentation, analysis, and synthesis of stakeholder input

Requirements

• Proven experience as a Business Analyst, preferably within the governmental sector

• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights

• Excellent communication and stakeholder management skills

• Ability to operate effectively within a regulated and process-driven environment

• Experience with digital transformation projects and data-driven operating models

• Proficiency in business analysis tools and methodologies

• Strong problem-solving skills and attention to detail

• Ability to work on-site in Astana consistently due to the nature of stakeholder collaboration and project governance

• High level of autonomy and ability to operate in ambiguous environments

• Strong stakeholder management skills, including the ability to ask challenging questions and navigate resistance

• Comfortable working in complex, regulated public-sector environments

• Practical experience using AI tools to support business analysis activities is an advantage

Nice to have

• Bachelor's degree in Business Administration, Information Technology, or a related field

• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus

• Familiarity with government workflows and processes

• Upper-Intermediate English language proficiency (B2)

• Proficiency in the Kazakh language is a plus

We offer/Benefits

We connect like-minded people:

• Delivering innovative solutions to industry leaders, making a global impact 
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
• Opportunity to work abroad for up to two months per year 
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events   

We invest in your growth: 

• Leadership development, career advising, soft skills and well-being programs 
• Certifications, including GCP, Azure and AWS
• Unlimited access to LinkedIn Learning and Udemy
• Free English classes with certified teachers 
• Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

• Participation in the Employee Stock Purchase Plan 
• Monetary bonuses for engaging in the referral program 
• Medical & family care package   
• Six trust days per year (sick leave without a medical certificate)   
• Coverage of psychology sessions of your choice
• Benefits package (sports activities, a variety of stores and services)