Responsibilities:

Monitor, maintain, and optimize on-premise and cloud-based servers (Windows/Linux), virtualization platforms (VMware, Hyper-V), and networking systems.

Support cloud environments (Azure, Google Cloud).

Proactive monitoring and alerting systems.

Perform incident analysis and root cause investigations to ensure long-term stability.

Develop and maintain scripts (PowerShell) to automate operational tasks.

Configure and manage access policies (Active Directory, IAM tools).

Ensure compliance with security standards (ISO 27001 etc.).

Administer backup solutions and disaster recovery plans (Veeam).

Lead escalation and resolution of critical incidents.

Maintain documentation and support change management processes (ServiceNow).

Provide technical guidance and mentorship to junior team members.

Participate in infrastructure planning and architecture discussions.

Manage and troubleshoot networking hardware (Cisco).

Provide desktop/user support if required.

Requirements for a Senior IT Ops

Professional Requirements:
1. Education:
• Higher education in a technical field (e.g., IT, computer science, engineering).
2. Work Experience:
• At least 3 years of experience in a IT Ops or a similar role.
• Excellent knowledge of Windows Server and Linux operating systems (Ubuntu, RHEL, etc.).
• Hands-on experience with virtualization platforms (VMware, Hyper-V) and cloud services (GCP, Azure – preferred).
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, Firewall, NAT, VLAN.
• Scripting skills for task automation (Bash, PowerShell, etc.).
• Experience with monitoring systems.
• Proficiency in backup management, antivirus protection, software updates, and patch management.
4. Languages:
• English, Russian

Personal Qualities:
1. Leadership Skills:
• Ability to inspire and organize a team.
• Skills in task delegation and time management.
2. Communication Skills:
• Excellent interpersonal skills and the ability to communicate effectively with users, the team, and management.
• Conflict resolution abilities.
3. Organizational Skills:
• Ability to prioritize tasks effectively and work in a multitasking environment.
4. Stress Resistance:
• Capability to respond quickly to critical situations and make decisions under pressure.

Additional Preferences:

1. Familiarity with ITIL practices (Incident, Change, Problem Management).
2. Experience in maintaining technical documentation.
3. Participation in migration, modernization, and deployment projects.
4. Relevant certifications: Microsoft, Linux Foundation, Cisco, VMware, ITIL, etc.
5. Experience working in distributed infrastructures and/or large enterprise environments.