We are a fast-growing iGaming company with over 3 years of successful operations and a team of 1,000+ professionals. Our portfolio includes 8 major projects operating in Tier 1–3 markets, serving thousands of active players worldwide. 🌍
We value top-tier specialists, which allows us to streamline processes and expand successfully into new markets. 🚀
We are looking for a Chief Commercial Officer (CCO) to lead our retention and CRM strategies, drive customer loyalty, and maximize player lifetime value across all our brands.
What You’ll Do
Develop and implement retention strategies across all company brands.
Lead and oversee VIP management programs.
Design and monitor loyalty programs, CRM campaigns, and personalized offers.
Collaborate with marketing and product teams to increase LTV and ARPU.
Implement player segmentation tools and automate communications (email, push, SMS, in-app).
Lead and mentor a team of CRM/Retention Managers, promoting best practices.
Analyze key retention and engagement metrics (Churn, DAU/MAU, campaign ROI).
Optimize bonus policies to balance profitability and player retention.
Monitor KPI achievement across all projects in terms of retention and loyalty.
Negotiate with game providers and partners to secure better collaboration terms and maximize value.
What We’re Looking For
Proven leadership experience in iGaming, Gambling, or Betting.
Deep understanding of retention marketing and player behavior.
Strong knowledge of CRM systems and analytics tools (Braze, Optimove, Emarsys, etc.).
Experience in building and scaling retention strategies.
Exceptional analytical, strategic, and leadership skills.
Excellent communication and team management abilities.
Why Join Us
Paid vacation, sick leave, and holiday gifts 🌴🎁
Competitive salary and performance bonuses 💰
Internal knowledge-sharing events and professional development opportunities 🎓
Open, collaborative environment with no micromanagement ✨
A culture of innovation, collaboration, and growth 🚀
We are committed to helping our team grow professionally while building the best iGaming experience for our players. Join us and make a real impact!