Job Title: Business Analyst
Location: Onsite
Job Type: Full-time
Department: Strategy & Operations
About Zerdeli Online
Zerdeli Online is a dynamic online school that offers three distinct learning formats—Live Classes, Hybrid Programs, and Self-Study Tracks—all delivered through the Zerdeli App, our cutting-edge educational platform. At the core of our mission is a commitment to making high-quality education more engaging, flexible, and accessible for students across Kazakhstan and beyond. Through innovative digital tools and thoughtfully designed learning experiences, we empower learners to thrive in a modern, personalized educational environment.
We are looking for a Business Analyst who will play a crucial role in driving strategic decisions and operational improvements across departments by leveraging data, systems thinking, and process optimization.
Key Responsibilities
Customer Journey & Process Optimization
Analyze student journeys and operational processes across Zerdeli’s online school ecosystem.
Identify bottlenecks, pain points, and opportunities for improvement.
Design and implement streamlined workflows to enhance user experience and efficiency.
Data Visualization & Reporting
Develop interactive dashboards using Google Looker Studio or Power BI.
Translate complex data into actionable insights for academic, sales, and marketing teams.
Advanced Spreadsheet Solutions
Build and maintain functional spreadsheets tailored to department-specific needs, enabling better decision-making and operational tracking.
Business Process Analysis
Examine existing systems and processes to uncover inefficiencies.
Recommend improvements grounded in best practices and data insights.
Documentation & Communication
Create detailed documentation including use cases, business rules, and process maps.
Collaborate with cross-functional teams to ensure clarity and alignment in implementations.
Implementation Support
Oversee the integration and testing of new tools and processes.
Support staff through training and change management initiatives.
Strategic Planning
Contribute to business strategy through forecasting, budgeting, and long-term planning.
Provide data-backed recommendations to leadership for sustainable growth.
Innovation & Continuous Improvement
Drive adoption of new technologies and methodologies.
Foster a culture of data-driven decision-making and agility.
Qualifications
Bachelor’s degree in Business Administration, Computer Science, Data Science, or a related field.
2+ years of experience in business analysis, preferably within the EdTech or SaaS sector.
Proficiency with MySQL for querying and analyzing databases.
Experience with data visualization tools such as Looker Studio or Power BI.
Advanced skills in Excel/Google Sheets, including automation and complex formulas.
Strong analytical, problem-solving, and communication skills.
Experience in documenting business processes and supporting system implementations.
Familiarity with CRM, LMS, or other education-related systems is a plus.
Fluency in Kazakh and English is required.
Why Join Zerdeli Online?
Work in a mission-driven company shaping the future of education.
Collaborate with a passionate, cross-functional team.
Opportunities for growth, innovation, and impact in a fast-scaling EdTech environment.