Client Operations & Support Specialist

Who We Are:

At GMY Consulting Group, we are more than an outsourcing provider — we’re a people-first company driven by values that place teamwork, ownership, and shared success at the heart of everything we do. We support U.S.-based businesses across industries like e-commerce, healthcare, and software development with tailored services including Amazon PPC management, bookkeeping, medical billing, graphic design, customer service, personal assistance, and more.

Our global team blends innovation, creativity, and efficiency to deliver exceptional results while building meaningful partnerships. At GMY, we create a friendly and professional environment where individuals are encouraged to lead with initiative, take pride in their work, and continuously grow.

Who We’re Looking For:

Amazon Repricing Analyst

What this person must know / have experience in:

Repricer tools: hands‑on experience with Amazon repricers (e.g., SellerSnap or similar) and direct pricing in Seller Central; setting floors/ceilings, Buy Box strategies, exception rules.

Profit math: can calculate landed cost and all Amazon fees (referral, FBA/FBM, storage) to set price floors that protect ROI, net margin; knows break‑even math cold and can defend every price change.

Market & Buy Box dynamics: tracks competitor moves, demand swings, seasonality, and inventory levels; understands when to hold price, when to move, and how pricing affects Buy Box %, velocity, and price elasticity.

Ads (not necessary, but it'll be an advantage): understanding of Amazon ads, when ads beat discounting, can partner with the PPC team so we win profitably (e.g., hold price and boost visibility instead of cutting margin).

Reporting & testing mindset: builds simple, clear dashboards in Excel/Sheets (pivot tables, lookups), runs structured price tests, and communicates weekly on Buy Box %, margin impact, unit economics, and next actions.

Why You’ll Want to Join Us:

- You’ll gain hands-on experience and become a well-rounded professional

- We’ll train you on the tools and systems we use daily

- You’ll be part of a supportive, collaborative team

- You’ll have the opportunity to grow with a company that values your contribution and shares in your success

About the Role:

We’re hiring talented, motivated individuals to join our Client Operations & Support Specialist — a dynamic department with opportunities to grow into roles such as: Medical Billers, Account Managers, Customer Support Specialists, Claims Processors, Data Analysts and etc.

You’ll support U.S.-based clients across industries like healthcare, e-commerce, and tech. If you're fluent in English, detail-oriented, and ready to build a professional career — we want you on our team!

What You’ll Do:

• Perform accurate and efficient data entry and date processing
• Respond to client and customer inquiries, handling requests, and managing any operational tasks related to client services via apps, email, and phone
• Maintain a high level of professionalism and customer satisfaction

Schedule:

• Full-time: 8:00 AM – 4:00 PM (EST/New York time)
  • This corresponds to 17:00 – 01:00 Almaty time during Daylight Saving Time (March–November)
  • And 18:00 – 02:00 Almaty time during Standard Time (November–March)
• Location: Work is fully on-site from our office

What We’re Looking For:

• English proficiency at C1 level
• Strong computer literacy
• Excellent written and verbal communication skills
• Accuracy, attention to detail, and quick learning ability

What We Offer:

• Paid training
• Competitive salary + performance-based bonuses
• Paid taxi home after each shift