Hello! We are looking for a very sociable, attentive to customers, friendly and problem solving Customer Support Consultant.
We offer a remote full-time employment, working hours: 12:00 - 21:00 (by New York time, UTC-5)
The headquarters is in the USA.
The company provides a popular service for thousands of customers in USA.
Attention!
- the position involves working under a contract with an American company. The candidate must be able to receive payment from abroad to his bank card;
- before inviting you for an interview, we would like to ask you to take a typing speed test. This skill is important for this position, so we would like to understand how well you have it. You can find the test in the form when you submit your resume.
Things to be:
• Respond to customer inquiries and provide first contact resolution of customer issues via email (Zendesk).
• Deliver timely and accurate responses to customer questions and requests.
• Turning potential negative customer situations into positive experiences.
• Display a professional, positive, and enthusiastic demeanor to customers.
• Escalate unresolved queries to the next level of support or to the developers.
• Provide exceptional customer experience as measured through customer surveys.
Requirements:
- Advanced English fluency.
- Exceptional written communication skills.
- Excellent communication and presentation skills.
- Self motivated, smart, enthusiastic, positive attitude.
- Highly organized, you can manage and prioritize several tasks.
- Customer service skills, ability to communicate with people and to solve their problems.
Onboarding Schedule - Two weeks of training, with a schedule of Monday through Friday.
Post Onboarding Schedule
Sunday through Thursday [or]
Tuesday through Saturday
Either schedule requires each shift to include working hours anytime between 19:00- and 21:00 (by New York time, UTC-5)
Please apply your resume, we will respond to you within a week.