Customer Support Representative (English and Russian)

Playrix Казахстан, Астана 2025-08-13 20:28:59
Откликнуться на astana.hh.kz

Описание

Playrix — одна из самых успешных компаний по разработке мобильных игр в мире. По доходам входим в топ-3 и первые по доходам среди всех мобильных приложений в EMEA. Наши игры установили 2,3 миллиарда раз (треть населения Земли), каждый день в них играет более 30 миллионов людей!

В настоящий момент мы ищем активного и вовлечённого специалиста на позицию Customer Support Representative.

График работы — ночные смены с 20:00 до 05:00 по UTC.

НАШИ ЗАДАЧИ:

  • Быть экспертом и первой линией технической поддержки для игроков в наши free-to-play мобильные игры на разных платформах (работа с обращениями игроков при поддержке инженеров службы поддержки)

  • Взаимодействие с международным комьюнити игроков, предоставление технических консультаций и помощи

  • Выявление, приоритизация и быстрое решение проблем совместно с командами продакшна, QA, дизайна, программирования, юриспруденции и маркетинга

  • Использование исследовательских навыков для поиска решений и улучшения сервиса поддержки

МЫ ОЖИДАЕМ:

  • Опыт работы в службе поддержки клиентов обязателен

  • Отличные навыки общения на английском языке (письменный и устный)

  • Отличные навыки общения на русском языке (письменный и устный)

  • Знание дополнительного языка будет плюсом

  • Умение быстро понимать технические концепции и объяснять их пользователям с разным уровнем подготовки

  • Опыт игры в мобильные игры приветствуется

МЫ ПРЕДЛАГАЕМ:

  • Гибкость в работе: у нас гибкий график, и сотрудники могут работать из любой точки мира. Для нас не важно, где и как вы выполняете свою работу — мы оцениваем только результаты.

  • Забота о здоровье и well-being:

    • Предоставляем ДМС для сотрудников, их партнеров и детей, компенсируем онлайн-сессии с психологом.

    • Сохраняем 100% зарплату во время отпуска или больничного без лишних справок. А для особых случаев предоставляем дополнительные выходные.

    • Поддерживаем здоровый образ жизни и компенсируем покупку спортивных абонементов и подписку на фитнес-приложения.

  • Развитие и обучение:

    • Оплачиваем участие в профильных конференциях и курсах, проводим внутренние конференции.

    • Предлагаем скидки на курсы английского языка и языков стран присутствия компании.

  • Ивенты и мерч:

    • Регулярно проводим развлекательные и рабочие мероприятия в офлайн режиме: встречи команд, крупные корпоративные вечеринки и более лайтовые пати в офисах.

    • Также регулярно проводим развлекательные конкурсы, квизы, хакатоны, спортивные челленджи в режиме онлайн.

    • Собственный магазин мерча с внутренней валютой, где можно купить уникальные подарки. Валюту дарим на значимые даты, также ее можно заработать, участвуя в мероприятиях и брендовых активностях.

Откликнуться на astana.hh.kz

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Карточка вакансии:

  • Должность Customer Support Representative (English and Russian)
  • Размещено: 2025-08-13 20:28:59
  • Город Казахстан, Астана
  • Зарплата:
  • Компания: Playrix