Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Are you passionate about digital tools and ready to be the go-to expert for a dynamic sales capability team?
As an SFA Support Specialist, you’ll be the third line of support, helping users directly with access issues, navigation, and simple technical questions. But your role goes far beyond troubleshooting.
You’ll become a central point of expertise, offering methodological support and answering questions about system functionality and reporting. Keeping user guides, training materials, and presentations up to date will be part of your routine, ensuring everyone stays informed and empowered.
Additionally, you’ll manage and prioritize incoming requests, maintaining a clear backlog of tasks. Performing initial data accuracy checks and auditing the SFA system will be key to maintaining high standards. You’ll also take part in user acceptance testing (UAT) for new features and system changes, helping shape the tools your colleagues rely on.
Collaboration with service providers will be essential as you ensure the system remains accessible and technically sound. And from time to time, you’ll head out into the field to verify system performance at retail locations and validate reporting data firsthand.
To succeed in this role, you should bring 1–3 years of experience in user support, sales automation systems, or digital tool administration.
Familiarity with SFA platforms and databases is important, along with strong analytical thinking and excellent communication skills.
A confident command of English at an Intermediate level or above will help you thrive in our international environment.
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.