AIFC Authority is seeking a motivated and experienced Senior Manager of Expat Centre to lead and oversee the delivery of essential government and non-government services to foreign investors, employees, experts, and their families. This position offers a unique opportunity to contribute to the seamless integration of foreign nationals into the local ecosystem while maintaining high standards of customer satisfaction and operational excellence.

Key responsibilities:

• Lead and manage the delivery of services such as visa and migration services, taxpayer registration, relocation support, and other related offerings for foreign nationals and their families.
• Ensure compliance with state standards, policies, and technical requirements while providing services to Expat Centre clients.
• Optimize and oversee front desk operations, ensuring efficient, smooth, and professional service delivery.
• Foster and maintain strong relationships with government agencies, regulatory bodies, and external organisations to ensure seamless and timely service provision.
• Handle customer complaints and concerns effectively, providing suitable solutions and following up to ensure satisfaction.
• Oversee proper management of records and databases, ensuring accurate and up-to-date information with regular analysis.
• Stay updated on evolving visa regulations, immigration laws, and other legislation impacting foreign nationals in the AIFC to ensure compliance and operational readiness.
• Perform other job-related duties as assigned by the Supervisor.

Minimum Requirements:

Education

• Bachelor’s degree in International relations, Translation, Law, Social science, or a related field.
• A Master’s degree or relevant certification will be an asset.

Professional background

• At least 3+ years of experience in customer relationship management and/or migration law expertise.
• Strong understanding of Migration Regulations of Kazakhstan.
• Excellent skills in creative problem solving, diplomatic influencing, and relationship building.

Language proficiency

• Fluent in Kazakh, Russian, and English.
• Knowledge of Chinese will be an advantage.

Computer skills

• Proficiency in Microsoft Office (Excel, PowerPoint, Power BI).

Personal qualities

• Exceptional time management and organizational skills.
• Strong interpersonal and communication abilities.
• High level of responsibility and reliability.

What We Offer:

• Unique working environment: Be a part of a one-of-a-kind financial center that combines the best practices of advanced financial centers worldwide.
• Highly qualified team: Collaborate with some of the most skilled professionals in the country.
• Comprehensive benefits: Enjoy a social package that includes voluntary medical insurance.
• Modern workplace: Work in a comfortable building equipped with cafeterias and recreation areas.

Equal Opportunity Employer:

At AIFC Authority, we are committed to providing equal employment opportunities to all qualified individuals. We believe that a diverse and inclusive workforce enhances our creativity, innovation, and overall success. We welcome and encourage candidates from all walks of life to apply and join our team.

Your career growth and contribution are waiting at AIFCA!