Key Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Strong computer literacy with software and hardware, including external peripheral devices.
• Proficiency in three languages (Russian, Kazakh, and English).
• Solid knowledge of database technologies, design, and administration.
• Experience with standard office automation tools.
• Hands-on experience with MS Windows 7/10, Windows Server, MS SQL Server, MS Office, MS Access.
• Ability to read and understand electronic wiring diagrams and block diagrams.
• Skills in diagnosing and repairing electronic systems using measurement tools such as multimeters, frequency meters, and oscilloscopes.
• Knowledge of distributed network concepts and enterprise IT systems.
• Strong analytical skills with the ability to identify problems, analyze data, and make sound technical decisions.
• Proven experience in supporting and improving commercial information systems.
• Ability to work effectively in a cross-functional team environment.
• High level of professionalism, customer-oriented mindset, and strong communication skills.

Key Responsibilities:

• Provide Level 1 and Level 2 IT support to end users.
• Maintain, support, and enhance information systems used for business processes.
• Administer and monitor IT systems, applications, and infrastructure.
• Register, track, and resolve support requests using a ticketing system.
• Prepare and maintain detailed IT documentation, procedures, and user guides.
• Monitor and report IT metrics and KPIs to IT Management.
• Participate in IT projects, including research, planning, implementation, testing, and ongoing support.
• Identify opportunities for automation and support the development and implementation of automated solutions.
• Support inventory management of IT equipment, software, and related assets.
• Ensure compliance with IT standards, policies, and information security requirements.
• Support and maintain web portals, including participation in development and modification activities.
• Manage access rights to information assets and systems.
• Train end users and provide guidance on IT systems and tools.
• Cooperate closely with network administrators, security analysts, hardware specialists, business analysts, and support teams.
• Provide technical recommendations on system upgrades and infrastructure improvements.
• Act promptly on user requests and incidents, escalating issues when required.
• Continuously improve professional skills and stay updated on new IT technologies.
• Report any incidents, risks, or conflicts to management immediately.