TAV Operation Services, a subsidiary of TAV Airports Holding and ADP Group, is amongst the leading global airport & travel hospitality service providers, currently presented in 20 countries, managing more than 80 lounges and providing a wide range of premium passenger services. TAV Operation Services aims to provide its guests a unique, seamless end-to-end customer journey as part of the travel experience and being the reliable solution provider for our partners within the eco-system. TAV Operation Services' portfolio includes premium and ancillary services such as Meet & Greet, Fast Track, Loyalty Platform and Commercial Area Management at TAV Airports. Creating outstanding services for airline passengers with a global brand portfolio with Primeclass, TAV Passport, Tavport.com, LoungeMe. The operations of TAV Operation Services are covering Europe, the Middle East, Caucasus, Central Asia, Africa, Latin, Middle East and North America regions. We are glad to consider applicants on our exciting vacancy of Food and beverages supervisor (Almaty).

Job responsibilities

• Managing all food and beverage operations in the lounges.
• Developing and implementing strategic plans to achieve revenue and profitability targets.
• Ensuring high standards of food and beverage quality, presentation, and service.
• Training, mentoring, and supervising staff to deliver exceptional customer service.
• Monitoring inventory levels and managing ordering to minimize waste and maximize profitability.
• Implementing and enforcing health and safety protocols to ensure compliance with regulations.
• Handling guest feedback and resolving any issues or complaints promptly.
• Reporting.

Requirements

• Management of all food and beverage operations in the lounges.
• Developing and implementing strategic plans to achieve revenue and profitability targets.
• Ensuring high standards of food and beverage quality, presentation and service.
• Training, mentoring and supervising staff to provide a high level of customer service.
• Monitor inventory levels and manage orders to minimize waste and maximize profitability.
• Handling guest reviews and promptly resolving any problems or complaints.
• Reporting.
• Cost controlling skills.
• Analysis and reporting skills.
• Strong MS Office skills.
• Basic math proficiency for handling transactions and managing budgets.
• Languages: Kazakh, Russian, English (upper intermediate)

Compensation and benefits:

• Competitive salary level.
• Annual bonus (depending on annual performance rating of employee).
• Additional paid day-off for birthday.
• Friendly team and work within international ethical environment.
• Transportation service city-airport-city.
• Educational online platforms. learning opportunities.
• Possibilities for professional development.
• Medical insurance.
• Lunch card.