The General Manager performs the following duties and responsibilities:

• is responsible for strict compliance with institutional policies and legal regulations to protect confidential information about students processed within the Division’s mandate;
• coordinates the works pertaining the students grades management and student records displayed in transcripts in Student Information System (SIS);
• ensures timely submission of final grades and mid-term grades by faculty members;
• generates and shares Mid-Term and End-of-Term Reports, subsequently collecting and outputting the follow-up resolutions from schools in student records;
• updates the year-of-study parameter for students on a semester and annual basis;
• provides technical expertise and assistance in verifying students’ records and their updated GPAs for the preparation of key reports generated by the Bursar’s Office (Stipend List Report) and the Health and Well-being Department (Students Medical Insurance List Report);
• coordinates data migration of newly admitted students from the admissions database to the registrar database in collaboration with the Admissions Department, Schools and IT Department;
• coordinates the creation of student accounts and the accurate entry of student information in SIS for students enrolling at NU within Student Mobility Programs;
• within the area of responsibility and expertise, handles ad-hoc, daily, monthly, quarterly reports and data requests from the University Leadership and departments involved in economic/academic planning and budgeting, Bursar’s Office, and other units, and from external stakeholders, including state bodies, agencies, embassies, and local governmental authorities;
• establishes the needs of users and monitors user access and security in SIS;
• as a point person, organizes and manages the works related to data migration and management of the University’s students records to the National Educational Database (NED) and Unified Higher Education Platform (UHEP) of the Ministry of Science and Higher Education of Kazakhstan;
• creates documentation, including user manuals and procedural manuals, pertaining to specific areas and processes within his/her responsibilities;
• stays up-to-date with the latest process and information technology advancements to enhance the Division's experience in data utilization;
• automates repetitive processes through efficient system usage and provides technical expertise to respective staff and project teams;
• collects, cleans, and processes data sets to ensure data accuracy and integrity;
• assists the Division’s Leadership with data analysis required for the decision-making framework;
• is responsible for strict compliance with institutional policies and legal regulations to protect confidential information about students processed within the Division’s mandate;
• timely and properly executes the tasks of the line manager and the University`s management;
• observes the requirements of the legislation of the Republic of Kazakhstan and the Employer`s internal documents;
• is responsible for exercising the labor and performance discipline;
• is responsible for ensuring the integrity of official documents, and prevention of the disclosure or leakage of confidential and business information, as well as information of restricted access in accordance with the legislation, Charter and internal documents of the Employer;
• in case of dismissal, is responsible for timely transfer of all paper documentation, digital information, inventory to another employee as instructed by the line manager (to be certified by the act of acceptance-transfer).

Education:

• Higher-professional, preferable from the higher education institutions with the English language of instruction.
• Master’s degree, and bachelor's degree preferably in computer science, database management, statistics, economics, mathematics, or a related field.

Work experience:

• A minimum of seven years with a master's degree, three of them as a supervisor;
• Or a minimum of five years with a Ph.D. degree in a relevant field.
• 2-3 years of relevant experience in data analytics and reporting is highly desirable
• experience in using database systems and manipulating data.
• knowledge and experience in data management, analytical reporting, data export and import, query generating, and data visualization
• work experience in Higher Education Institutions, Student Information Systems.

Knowledge:

• advanced user in Microsoft Access, Excel, and Power BI preferred;
• strong SQL skills and experience with database management systems;
• understanding of report generation software used within an academic context and related to work of the division of the head;
• skills in preparing reports, analytical notes, presentations, and development of queries;
• knowledge of writing technical specification for development of new interfaces and new functional modules for student information systems;
• familiarity with project management;
• fluency in English, Kazakh and Russian.

Skills:

• strong analytical skills with a keen attention to detail
• excellent multitasking and prioritization skills in a deadline-driven environment
• ability to work with minimal supervision
• problem-solving skills and ability to provide technical solutions
• customer-oriented mindset and effective communication skills.
• ability to adapt quickly, work collaboratively, and maintain confidentiality and integrity.