WHAT YOU’LL BE WORKING ON Client requests handling: review, investigate, and respond to client inquiries related to transactions, refunds, or technical issues.
Transaction monitoring: track payment flows in real time, detect suspicious or fraudulent activity, and escalate incidents when needed.
Provider activity monitoring: oversee payment providers’ performance, quickly identify service outages or degradation, and coordinate timely responses.
Limit monitoring: control transaction and volume limits to prevent breaches or excessive exposure.
Alert management for new merchants/solutions: configure and react to alerts during the onboarding of new merchants or the launch of new payment methods.
Incident management: allocate responsibility when providers are down, calculate potential losses, and escalate critical cases.
Disabling methods/acquirers: execute requests to disable payment methods or acquirers from Risk/Compliance/Operations teams.
Refund processing: perform refunds upon requests from merchants or internal departments.
WHAT YOU NEED TO SUCCEED IN THIS ROLE Previous experience in customer support, client services, risk, or monitoring Experience in fintech or high risk industry Strong analytical thinking and problem-solving abilities, with the capacity to make fast, effective decisions under pressure.
High sense of responsibility and attention to detail when working with large data sets and transaction flows.
Fluent Russian and good English (B2 or higher) with exceptional verbal and written communication skills.
WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Remote type of work 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture Powered by JazzHR