At Netcracker you will manage and integrate modern SaaS platforms, design sustainable architectures, and align technical solutions with business goals. This role offers the opportunity to work on strategic, cross-system projects in a global environment, combining technical expertise with business analysis.

Responsibilities

• Lead the administration, configuration, and optimization of corporate IT systems and SaaS platforms (e.g., Greenhouse, Marketo, Cursor, Figma, etc.);
• Oversee access management processes, including account creation, modification, and deactivation in compliance with security policies;
• Design, implement, and maintain integrations between enterprise applications, ensuring data integrity, automation, and sustainable architecture;
• Monitor system performance, troubleshoot incidents, and ensure high availability of mission-critical services;
• Manage software licensing and compliance across the enterprise;
• Plan and execute system upgrades, migrations, and new platform rollouts;
• Collect, analyze, and document business requirements, ensuring alignment with strategic goals and enterprise architecture;
• Facilitate workshops and stakeholder meetings to elicit, validate, and prioritize requirements;
• Conduct impact assessments for new initiatives, evaluating risks, dependencies, and technical feasibility;
• Act as the primary liaison between business stakeholders and technical teams for cross-system and high-priority projects;
• Develop and enforce IT security standards, including MFA, role-based access control, and incident response procedures;
• Define and maintain analysis and documentation standards, templates, and best practices;
• Maintain comprehensive documentation of system configurations, integrations, and operational processes.

Requirements

• Bachelor’s degree (or higher) in Information Technology, Computer Science, or related discipline;
• 5+ years combined experience in system administration and business analysis within enterprise environments;
• Strong understanding of enterprise architecture principles, networking concepts, security protocols, and data protection regulations;
• Proven experience managing integrations via APIs, automation scripts, and middleware platforms;
• Demonstrated ability to lead IT infrastructure projects end-to-end;
• Excellent stakeholder management, facilitation, and cross-functional decision-making skills;
• Proficiency in Jira, Confluence, SharePoint, and business process modeling tools.
• Strong analytical skills with the ability to translate business needs into structured, sustainable solutions;
• Excellent troubleshooting skills and ability to resolve critical incidents quickly.
• Fluent English (Upper-Intermediate or higher) for vendor communication, documentation, and executive presentations.

We offer:

• Medical insurance, covering dental services,
• Opportunities for career development;
• Professional growth in the international business environment;
• More than 300 hard and soft-skills programs by the corporate career development center;
• Open environment and encouraging knowledge sharing culture;
• Friendly atmosphere, sports activities and corporate events;
• Free English courses and opportunity to practice foreign languages daily:
• Hybrid format of work and flexible working hours;
• Salary will be discussed individually with the successful candidate.