General Management:

• Establishes safety as a value that guides all decisions in the organization
• Establishes excellence in customer service (internal / external) as a value that guides all decisions in the organization
• Establishes continuous improvement as a value in the organization that guides all decisions in the organization.
• Establishes and maintains Key Performance Indicators (KPI) that provides feedback on service operation process deliverables.
• Develops long term relationship with all levels of personnel from senior management, engineers, contractors and field personnel to grow the business and strengthen our presence significantly.

HSSE and Quality:

• Promotes an environment where reporting of safety and quality incidents are proactively reported as input for continuous improvement.
• Ensures that operational processes are in accordance with ISO9001 including timely and thorough closure of “Corrective Action Requests”
• Leads the Operations team and ensures that Operational Team members have a clear understanding of the customer requirements including safety protocols, scope of work, documentation requirements and work rules.
• Actively plans Operational resources (manpower and assets), aligned with the monthly and quarterly sales forecast.
• Plans skills, competence development / training, in line with requirements.
• Proactively communicates and justifies manpower and asset requirements to ensure utilization and customer service targets are met. Participate in the optimization of manpower and asset utilization.
• Prepares and submits asset request forms

Customer Service:

• Develops good working relationships with key customers through customer visits and presentations
• Understands customer contracts to ensure that services and documents are delivered in an accurate and timely manner so that invoices are delivered immediately and accurately.
• Proactively communicates and works closely with the Operations Leader to resolve issues and improve business performance levels
• People Management:
• Manages direct reports, setting of objectives, resolving performance issues, motivating and developing the Operations team
• Provide periodical communication to the team
• Ensures that direct reports receive required and available training

Required Skills:

• 5-10 years of relevant experience with proven track record in Operations management
• Caspian experience in relevant Oil and Gas field
• Experience of directing and leading large (remote) teams
• Recognized Engineering (Mechanical) Qualification.
• Extensive customer interaction experience
• Key competencies: decision making, commercial and cost control awareness, excellent oral and written communication skills
• Experience of working with Microsoft Office, especially for data management / analysis and presentations
• Willing to travel in the region without restriction.