• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.

• Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.

• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.

• Assess operational opportunities to increase service quality or efficiency.

• Prepare and maintain detailed project plans, status reports, and issues logs.

• Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders.

• Represent client system and operational requirements to internal Visa organizations.

• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.

• Coordinate internal Visa resources to ensure delivery on commitments.

• Report client project accomplishments and deliverables to management monthly.

• Update and enhance internal support documents to assist internal and external stakeholders. 

• Support biannual business enhancements and all Visa mandates.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, software or information services.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal and written English, presentation and interpersonal skills are required.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.