Customer Support Specialist (night shifts)

UAB “Ansvery” Казахстан, Алматы 2025-02-17 17:53:42

Описание

Мы оказываем услуги по поддержке игр, мобильных и веб-сервисов и профессионально помогаем миллионам пользователей по всему миру.
Если ты любишь играть и мечтаешь построить карьеру в геймдеве и мобильной разработке, то работа в нашей компании - отличный старт для развития в этой индустрии, понимания пользователей и их потребностей, стандартов клиентского сервиса.

Что мы предлагаем:

  • Возможность работать удаленно.
  • Сменный график 2/2 по 12 часов. Ночные смены с 21 до 9 (GMT +3). Гибкий обеденный перерыв 1ч.
  • Посещение тренингов и митапов для профессионального роста сотрудников.
  • Возможность карьерного роста и самореализации. Мы с энтузиазмом относимся к инициативам наших сотрудников.
  • Корпоративная соцсеть для нетворкинга внутри компании.
  • Возможность стать частью увлеченной своим делом команды молодых профессионалов.

Что нужно делать тебе:

  • Отлично разбираться в проектах, которые тебе предстоит поддерживать.
  • Помогать пользователям разобраться в игровых механиках и функционале приложений (только письменная поддержка, без звонков).
  • Своевременно и эффективно решать проблемы пользователей.
  • Отвечать на отзывы в мобильных сторах (App Store/Google Play).

Ты наш человек, если:

  • Владеешь английским языком на уровне Upper-intermediate (B2).
  • Умеешь грамотно излагать свои мысли на русском и английском языках.
  • Хорошо знаком с ПК и мобильными устройствами, умеешь пользоваться MS Office, мессенджерами, Google сервисами и т.д.
  • Внимательно относишься к деталям, стрессоустойчив, не боишься большого объема данных.
  • Стремишься развиваться, учиться новому и делиться знаниями с другими.
  • У тебя есть законченное образование
  • Готов выполнить небольшое тестовое задание.

Мы быстро растем, ставим амбициозные цели и хотим, чтобы наши сотрудники достигали высот и успехов вместе с нами. А мы готовы в этом неустанно помогать!

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Карточка вакансии:

  • Должность Customer Support Specialist (night shifts)
  • Размещено: 2025-02-17 17:53:42
  • Город Казахстан, Алматы
  • Зарплата: от 600 до 800 EUR
  • Компания: UAB “Ansvery”