Deputy Head of Operations, People & Organizational Effectiveness ( English C1, advanced).

Location: Astana, Kazakhstan
Employment Type: Full-time
Language Requirements: English (C1 or higher), Kazakh and Russian

About Us

We are a growing technology startup based in Astana, building innovative solutions and creating a professional, respectful, and inclusive work environment.

We are looking for a highly organized and proactive Deputy Head of Operations, People & Organizational Effectiveness .

Key Responsibilities

Executive Support

• Manage the CEO's schedule, meetings, and business calendar.
• Coordinate appointments, travel arrangements, and priorities.
• Follow up on action items and ensure timely execution.
• Assist with personal and professional task management for the executive team.

Operations & Office Management

• Oversee daily office operations and administration.
• Monitor office supplies and procurement needs (printer paper, stationery, equipment, etc.).
• Coordinate payments related to office rent, utilities, communications, and other operational expenses.
• Ensure smooth internal processes and administrative efficiency.

HR Administration

• Support recruitment and onboarding activities.
• Prepare employment documentation.
• Coordinate employee hiring and offboarding procedures.
• Maintain personnel records and HR documentation.
• Assist with payroll calculations and salary accrual tracking.

Performance Tracking & Reporting

• Monitor employee task completion and performance indicators.
• Track productivity and efficiency metrics.
• Prepare analytical reports and management summaries.
• Maintain dashboards and provide operational insights.

Documentation & Communication

• Prepare meeting agendas and take meeting minutes.
• Maintain document flow and filing systems.
• Draft and manage business correspondence with partners, clients, agents, and stakeholders.
• Prepare presentations and business materials.

Social Media & Community Activities

• Manage company social media accounts.
• Create posts, updates, and announcements.
• Coordinate communication activities and maintain an active online presence.
• Assist with obtaining tokens and supporting community engagement initiatives within Astana Hub.

Requirements

• Bachelor's degree (all relevant fields are welcome).
• Strong command of English (C1 level or higher).
• Fluency in Kazakh and Russian.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High level of responsibility and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Experience with presentations, spreadsheets, and reporting tools.
• Understanding of social media management and content creation.
• Professional written communication skills.

Preferred Qualifications

• Previous experience as an Office Manager, Executive Assistant, Operations Coordinator, or HR Administrator.
• Experience in startups or fast-growing companies.
• Graduates of Nazarbayev University will be given preference.

What We Offer

• A respectful and inclusive workplace culture.
• Zero tolerance for harassment, discrimination, sexism, ageism, bullying, gaslighting, or toxic behavior.
• No night shifts or unreasonable overtime expectations.
• Many operational processes are already automated, and the role primarily focuses on coordination, oversight, and continuous improvement.
• Opportunity to grow together with an ambitious startup.
• Direct exposure to leadership and participation in strategic initiatives.
• Friendly team environment with open communication and mutual respect.