Remote Intake Operator / Dispatcher for Premium US HVAC Company
AERIA HVAC is a premium HVAC company in the United States. We focus on residential HVAC installation, replacement, heat pump solutions, and related home-service projects.
We are looking for a remote Intake Operator / Dispatcher to handle inbound requests from homeowners in the US.
This is not a regular call-center position. You will be the first live contact between the customer and the AERIA HVAC brand. The right candidate must be able to answer quickly, speak calmly and professionally, qualify the customer, collect accurate information, and help route qualified opportunities to the right next step.
AERIA’s internal recruiting criteria emphasize clear spoken English, calm phone presence, fast missed-call callbacks, accurate intake notes, script discipline, and avoiding blind HVAC pricing over the phone.
Compensation
From $700/month
Final compensation depends on experience, English level, schedule coverage, and trial-period performance.
Responsibilities
Answer inbound calls from US homeowners
Quickly call back missed leads
Qualify customer requests and project fit
Collect accurate customer information
Identify the type of request: HVAC replacement, installation, heat pump, maintenance, repair-to-replace, or related home-service project
Follow scripts, checklists, and intake procedures
Maintain a premium customer experience
Avoid giving exact HVAC prices or technical promises without proper assessment
Escalate unclear, urgent, or high-value situations when needed
Keep clean and structured notes
Requirements
English C1+
Clear spoken English for live calls with US customers
Calm, confident, and professional phone voice
Experience in customer support, dispatching, appointment setting, inbound calls, or similar roles
Ability to respond quickly to live calls and missed calls
Strong attention to detail
Ability to follow scripts and structured processes
Quiet work environment
Headset and stable internet connection
Availability to work evening / night hours by Kazakhstan time
Nice to Have
Experience working with US clients
Experience in home services: HVAC, plumbing, electrical, roofing, remodeling, or similar industries
Dispatching or field-service scheduling experience
Sales support or lead qualification experience
Experience working remotely in US time zones
CRM, spreadsheet, VoIP, or scheduling-tool experience
Who This Role Is Best For
This position is a good fit for someone who is organized, reliable, calm under pressure, and comfortable speaking with homeowners in English. You should be able to ask the right questions, listen carefully, document information accurately, and follow a structured process without sounding robotic.
We are not looking for aggressive salespeople or candidates who guess technical answers. We need someone who can protect a premium customer experience and help turn inbound interest into properly qualified opportunities.
How to Apply
Please send:
Your CV or a short summary of your relevant experience
A 60–90 second English voice recording introducing yourself and describing your customer-service, dispatching, or call-handling experience
Your availability by Astana time
Your expected monthly compensation
A short answer in English to this question:
“What would you say if a homeowner asks for an exact HVAC replacement price over the phone?”