Обязанности:
- Прием и размещение гостей; - Своевременное реагирование на просьбы и жалобы гостей;
- Следование стандартам, политики и рабочим процедурам отеля;
- Бронирование номеров;
- Предоставление и консультирование по телефону и электронной почте об услугах отеля;
- Обеспечение контроля за сохранностью материальных вещей гостей.
Требования:
- Свободное владение: казахским, русским и английским языками.
- Грамотная письменная и устная речь;
- Стрессоустойчивость, пунктуальность, ответственность;
- Опыт работы в сфере гостеприимства;
- Уверенное владение ПК;
- Знание программ ПМС (Opera, Fidelio) приветствуется, если не знаете обучим.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements:
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel software, like Fidelio and PMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus.
Terms:
- Official labor;
- Staff meal;
- Trainings and development;
- Paid annual leave;
- Working schedule 2/2
Условия: