Position requires relocation to Shchuchinsk (Akmola oblast, Kazakhstan). Housing is provided for relocating candidates.

Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

GENERAL

• Contributes to the development of the hotel’s overall strategy
• Acts on behalf of the General Manager when required
• ESG activities follow up
• Prepares and defends the budget in related areas
• Monitors key financial indicators: Revenue, GOP, Food & Beverage Cost %, Payroll Ratio, etc.
• Analyzes P&L performance of related areas
• Develops and implements initiatives to increase profitability and optimize costs

People Management

• Leads the team there will be reporting to the position TBA
• Participates in recruitment of key positions
• Oversees performance reviews and succession planning
• Builds and maintains a strong service culture aligned with luxury standards

Guest Experience

• Monitors guest feedback (Trust You, SARA, internal surveys, etc.)
• Personally engages with VIP guests
• Ensures compliance with LQA standards in all related areas

F&B And Kitchen Operational Management

• Positions restaurants as independent revenue centers
• Provides overall leadership of all F&B divisions: restaurants, bars, banquet operations, room service, minibar, and lounge areas
• Ensures compliance with brand standards and outlet concepts
• Monitors service quality, speed of service, upselling performance, and guest engagement
• Conducts regular operational inspections of all F&B outlets
• Oversees the Executive Chef and the entire culinary team
• Controls F&B cost, waste management, etc
• Participates in menu development, seasonal offers, and gastronomic concepts
• Ensures compliance with sanitation regulations, HACCP requirements, and F&B safety standards
• Supervises inventories, stock levels, and procurement processes in coordination with Procurement and Finance

Entertainment (with the help of Entertainment Manager)

• Oversees the concept development and execution of entertainment programs (live music, DJs, shows, themed evenings)
• Ensures entertainment activities align with brand positioning and guest profile
• Coordinates cooperation with contractors, artists, and event teams
• Analyzes the impact of entertainment programs on revenue and guest satisfaction
• Controls the entertainment budget and evaluates return on investment (ROI)

PROFESSIONAL PROFILE:

• 3-5 years of experience in the same position or Director of Operations
• 5 * hotel or upper with not less than 150 keys and 5 outlets and 50 team members in the subordinate team
• Deep background in F&B
• Experience of new programs or strategies successfully rolling out
• Fluent English and Russian, Kazakh strong advantage

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