• welcome and greet guests
• register and check guests in
• issue room keys and direct guests to their rooms
• maintain clear and accurate records of guest room bookings
• compute all guest billings, accurately post charges to guest rooms and house accounts
• listen and respond to guest queries and requests both in-person and by phone
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• close guest accounts and check guests out
• process accurate payment of guest accounts
• monitor visitors to the hotel
• enforce rules and policies of the hotel
• maintain a neat and orderly front desk and reception area

Requirements:

• 1+ year experience working in a hotel receptionist or guest services role

• High school diploma, or suitable equivalent

• Proficient in Microsoft Office Suite and other necessary computer programs

• Solid written and verbal communication skills

• Fluency in English, Russian and Kazakh

• Ability to maintain a positive, friendly attitude even under high pressure

• Excellent organizational and multitasking skills

• Professional attitude and appearance