WHAT YOU'LL BE WORKING ON Respond to customer requests via the ticket system  Process requests received from account managers Investigation of any technical issues from providers and merchants Set up and testing new payment integrations Setting payment routing and limits according to the incoming requests Improve the support process and look for ways to automate it together with the team.

WHAT YOU NEED TO SUCCEED IN THIS ROLE Previous experience in technical support position Previous experience in fintech industry is a great plus  Desire to develop your knowledge in fintech industry  Fluency in English and Russian Basic tech literacy Understanding of the principles of the tech documentation Ability to formulate competent questions WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become  the best fintech company on the market !

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us  Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Private health insurance coverage 20 days of vacation time; bank holidays; sick leaves; additional birthday day off Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here:  https://fyst.com/culture   Powered by JazzHR