The Opportunity:

This is an exciting time to join Roche Diagnostics Professional Service team. If you are passionate about problem solving then this is the position for you!

Our Professional service team is the primary liaison/customer representative throughout the implementation, Roche solution correlation, and future clinical application support. Includes planning and coordination for the implementation and customer training, as well as problem solving issues that arise for customers throughout the life cycle of the solution.

As Application Specialist, you will provide first level application support on site, by phone or remotely to all customers, serving them as subject matter expert.

You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. In addition, you will have project management responsibilities and conduct business process reviews. We expect you will actively engage in marketing or product development initiatives.

You will organize and provide operator’s trainings, install new applications and ensure up-to-date information delivery.

Requirements for the role:

• University Bachelor degree, preferably in biology, chemistry, biotechnologies, biomedical engineering;

• Minimum 1-year experience in laboratory practice and/or experience in the use of automated laboratory equipment;

• Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends;

• Effective written/verbal communication skills as well as project management experience;

• Effective customer consultative skills, which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships;

• Kazakh, Russian, English – fluently & tech-speaking level;

• Ability to travel often;

• Can work as a field based individual contributor with independence and autonomy.